Updated Aims and Objectives

Aim 1: To identify whether email content can be categorised to reduce time spent analysing emails individually before determine action required.

Objectives:

• Assess if email content can be categorised
• Analyse large volumes of email content to determine different categories
• Determine whether sender or receiver should determine the email category
• Identify if pre-categorisation would reduce time spent assessing emails individually
• Searching current literature to discover what research has been conducted in the past

Aim 2: Identify if email categories have an effect on stress levels of the receiver.

Objectives:

• To identify what factors affect stress levels
• Discover if there is a tool available to measure stress levels without daily work interference
• Determine how to measure stress
• Analyse if different categories have an affect on stress levels of the receiver by measuring heart rate
• Discover the stimulus affecting stress levels during the process of checking email. Is the stimulus related to Volume, Content, Required Action, Sender's Authority etc.
• Searching current literature to determine what research has been conducted in the past